999bh Privacy Policy — Your Information Is Our Responsibility

999bh ("we", "us", or "the platform") provides a safe and reliable online entertainment service for users in Bangladesh. Protecting your privacy is a core part of our responsibility. This privacy policy explains what information we collect, how we use it, and what rights you have over your data.

By using our website, app, or any of our services, you are considered to have accepted the terms described in this policy. If you disagree with any part of this policy, please contact us at [email protected] before using our services.

When you create an account on 999bh, use our services, or contact us, we may collect the following types of information:

1.1 Identity Information

• Full name and date of birth (for age verification — only users aged 21 or above may use the service)
• National ID number or passport details (when identity verification is required)
• Email address and mobile number
• Residential address

1.2 Financial Information

• Mobile number linked to a bKash, Nagad, Rocket, or Upay account
• Bank account details for bank transfers
• Deposit and withdrawal history and transaction records

Note: We never store your full bank card number or PIN. All financial information is protected through SSL encryption.

1.3 Usage Information

• Device type, operating system, and browser information
• IP address and geographic location (limited to within Bangladesh)
• Time spent on the platform and pages visited
• Gaming history, betting history, and preferred game categories
• Information collected through cookies and similar tracking technologies

1.4 Communication Information

• Records of live chat messages
• Information and requests sent via email
• History of conversations with the customer support team

999bh uses the information collected for the following purposes:

2.1 Account Management & Service Delivery

Creating and verifying your account, processing deposits and withdrawals, and providing you with a personalised experience are our primary goals.

2.2 Security & Fraud Prevention

We analyse information to ensure the security of your account and financial transactions. This information is essential for detecting suspicious activity and maintaining the integrity of the platform.

2.3 Customer Support

To resolve your issues quickly and effectively, our 24/7 support team uses your account information and previous communication history.

2.4 Responsible Gaming

By monitoring your gaming behaviour, we can identify signs of problematic gaming and provide assistance when needed.

2.5 Service Improvement

By analysing user experience, we continuously improve our platform, gaming offerings, and services.

2.6 Legal Compliance

We retain certain information to remain compliant with applicable laws and regulations and to meet the requirements of regulatory authorities.

999bh does not sell your personal information or transfer it to third parties without permission. However, sharing information may be necessary in the following limited circumstances:

3.1 Service Provider Partners

Necessary information is shared with trusted technology partners who help operate our services (such as payment processors and game software providers). These partners are obligated to comply with our privacy standards.

3.2 Legal Obligations

If we are required to disclose information due to a court order, a lawful request from a law enforcement agency, or applicable legal obligations, we will do so.

3.3 Fraud Prevention

Necessary information may be shared with competent authorities to protect the financial security of the platform and to prevent money laundering.

3.4 Business Restructuring

In the event of a company merger, acquisition, or other business restructuring, your information may be transferred to the new entity. You will be notified in advance in such cases.

999bh uses industry-standard security practices to keep your information safe:

4.1 Encryption Technology

Our platform uses SSL (Secure Sockets Layer) encryption, which secures all data exchanged between your browser and our servers. Sensitive information stored in our databases is also kept in an encrypted state.

4.2 Access Controls

Only authorised staff can access your information, and only on a need-to-know basis. All staff are required to follow strict privacy policies and receive regular training.

4.3 Security Audits

Our systems undergo regular security testing. A dedicated team works around the clock to quickly identify and resolve any security vulnerabilities.

4.4 Password Protection

Your account password is never stored directly — only an encrypted hash is retained. No member of our staff can know or view your password.

The 999bh website uses cookies and similar technologies. Cookies are small data files stored on your device that improve your browsing experience.

5.1 Types of Cookies We Use

• Essential Cookies: These are required for the basic functionality of the platform — such as maintaining login sessions and ensuring security.
• Functional Cookies: These remember your preferences and settings so you do not have to reconfigure them each time.
• Analytics Cookies: These collect statistics to help us understand user behaviour, which helps us improve our services.

5.2 Cookie Controls

You can disable cookies at any time through your browser settings. Please note, however, that disabling certain essential cookies may cause some features of the platform to not work correctly.

We retain your information only for as long as it is necessary or required by law.

6.1 While Your Account Is Active

We retain your profile information, transaction history, and gaming records for as long as your account remains active.

6.2 After Account Closure

Even after an account is closed, certain information may be retained for a specified period due to legal obligations, financial record-keeping requirements, and dispute resolution needs.

6.3 Deletion of Information

Once the legal retention period has ended, or upon a valid deletion request from you, we will securely delete or anonymise your personal information.

As a 999bh user, you have the following rights over your own information:

7.1 Right to Access

You may find out at any time what information we hold about you and how it is being used.

7.2 Right to Correction

If any of your information is inaccurate or incomplete, you may request that it be corrected. This can be done through your account settings or by contacting the support team.

7.3 Right to Deletion

Where there is no legal obligation to retain it, you may request the deletion of your personal information. To make this request, contact us at [email protected].

7.4 Right to Object to Processing

You have the right to object to your information being processed for specific purposes, such as marketing.

7.5 Right to Portability

You may request your own information in a structured, machine-readable format.

999bh provides services only to individuals aged 21 or above. Our platform does not collect information from minors or aim to provide services to them.

Age is verified at the time of account registration. If we become aware that a user is under 21, their account will be closed immediately and any collected information will be deleted.

If a parent or guardian believes their child is attempting to use our platform, please contact us at [email protected].

999bh reserves the right to update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A prominent notice will be displayed on the website.
• The date of the most recent update will be shown at the top of this page.

Continuing to use the platform after any changes are made will be considered as your agreement to the updated policy. If you do not agree with the changes, you may request that your account be closed.